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Make a real difference every day. Join a team that cares as much as you do.
Summary
Are you ready to take on a pivotal role in a fast-growing organisation that’s redefining aged care services? Helping Solutions is seeking a passionate and proactive Area Coordinator for the Manjimup region. This pivotal role will oversee service delivery for aged care home care and disability clients, ensuring exceptional client engagement, compliance, and operational efficiency. You will be the local point of contact for clients, families, and stakeholders, while managing a team of support workers and coordinating services to meet individual needs.
If you thrive in a dynamic environment, have a heart for aged care, and want to make a real difference in the lives of older Australians, we’d love to hear from you!
About Us:
Helping Solutions is a registered NDIS & Aged Care Home Care provider committed to delivering the highest standards of service and support to people in Perth, Geraldton, and rural Western Australia. Our mission is to deliver helpful disability solutions that improve liveability and promote the well-being of people living with disabilities.
Key Responsibilities:
Service Coordination & Oversight
• Manage day-to-day operations for aged care home care and NDIS services in the Manjimup area.
• Conduct client assessments and develop person-centred care plans in consultation with clients and families.
• Oversee rostering and scheduling to ensure timely and quality service delivery.
• Coordinate, monitor and review services to ensure alignment with client goals, approvals and funding allocations.
Client Engagement & Relationship Management
• Act as the primary contact for clients and families, building trust and strong relationships.
• Travel within the region to conduct home visits and provide in-person support.
• Build and engage with local hospital and community organisations to strengthen partnerships.
Compliance & Quality Assurance
• Ensure adherence to Aged Care Quality Standards and NDIS Practice Standards.
• Maintain accurate documentation, service agreements, and data integrity.
• Monitor service performance and implement improvements where required.
Team Leadership & Development
• Lead and support a team of support workers, fostering a culture of excellence and accountability.
• Provide guidance, training, and performance feedback to ensure high-quality care.
Growth & Community Engagement
• Meet prospective clients in their homes, explaining service packages, agreements, funding, and budgets clearly.
• Identify opportunities to expand services and strengthen community connections.
• Contribute to strategic initiatives and regional growth plans.
Essential Criteria:
To succeed in this role, you will need:
• Certificate III in Aged Care/Community Services (or equivalent).
• Extensive experience in aged care sector, ideally complemented by some exposure to disability, health, or a related sector, with a strong understanding of client value.
• Strong leadership and coordination skills with experience managing teams.
• Excellent communication and relationship-building abilities.
• Strong organisational and time management skills, with a proactive approach to problem-solving.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Proficiency in Microsoft Office and experience using client management systems.
• Knowledge of My Aged Care portal and referral processes (highly desirable).
Registrations and Licences
• National Police Clearance
• Current Driver’s Licence
• Proof of right to work in Australia
Why Work for Us?
Join a dynamic team where you will receive:
• Comprehensive training and career development opportunities.
• Competitive salary package.
• Opportunity to advance your career in a rapidly growing industry.
If you’re ready to make a difference, submit your application online along with an up-to-date resume. Shortlisting will commence soon, and only selected candidates will be contacted.
At Helping Solutions, we value diversity and are an equal opportunity employer. We welcome applications from individuals of all backgrounds, including Indigenous Australians, LGBTQIA+ individuals, and those with disabilities.
