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Posted 1d ago
We’re seeking a Customer Banking Specialist to join our Manjimup Branch Hub, working part time across the following branch locations:
Manjimup – Pemberton – Bridgetown
This role is part time, 32.5 hours per week, Monday to Friday 9am – 4.15pm
You will be joining our Multi-Channel Branches!
What is a Multi-Channel Branch?
Multi-Channel branches operate through both face-to-face and phone-based channels. Each branch dedicates full days to each channel, and these schedules vary from branch to branch.
- On Phone Based Days: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
- On Branch Open Days: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
- Assist customers with general banking transactions, answering questions and queries
- Build a personal connection with customers through meaningful conversations face to face and through our direct channels
- Work with customers to use our in-branch technology and digital banking options
- Complete Financial Health Checks to assess customers’ financial needs
- Process applications for personal loans, credit cards and associated products
- Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
- Be provided with continuous training and development to support your career aspirations
We’re interested in hearing from people who have:
A passion for delivering outstanding customer service with every interaction
- The ability to have great conversations and confidence to ask challenging questions
- Problem solving attitude and curiosity in finding the right solutions
- An open approach to learning new things and goal oriented
- An ability to work collaboratively as a team to deliver a seamless customer experience
Don’t wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply
