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The Shire of Bridgetown-Greenbushes is looking for a full time or part time Customer Service Officer to work on our front counter. Deliver high standard customer service via Shire’s front counter reception and telephone in accordance with Shire’s Customer Service Charter.
KEY DUTIES & RESPONSIBILITIES
Administration
Perform routine office duties as directed by the Manager Finance & Administration
Presenting a professional image, attend to council’s phone and counter enquiries and as required provide the public with up-to-date and factually accurate information in a timely, efficient and friendly manner
Assist with maintaining the registers for bookings of various council facilities
Assist with the maintenance and allocation of information brochures and notices on Shire notice boards and information stands
Ensure outward mail is recorded and posted on a daily basis
File Shire records as per the Record Keeping Plan
Perform Shire Flag Marshal duties (as required)
Financial
Undertake daily receipting of Shire transactions
Perform vehicle and driver license functions on behalf of the Department of Transport
Perform end of day receipt balancing and banking procedures
Assist accounts payable including printing, collating, distributing and data entry
Assist with update of bank reconciliation entries
Assist with other finance and administration functions as required and/or directed
Receive, investigate and report on requests and general queries on Infrastructure related matters.
Successfully manage relationships with key stakeholders including other government agencies, contractors, members of the public, and internal parties.
Contribute to a team approach where knowledge is shared and there is a demonstrated commitment to continuous improvement and self-development.
Other reasonable duties commensurate with level of responsibility and skills.
A desire to service and assist our community is essential for this role alongside being a team player who drives positive change and improves processes.
Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in Australia?
